Vehicle Control Services Privacy Notice ⎯ Manual
This Privacy Notice explains how Vehicle Control Services Limited (the Company) collects, uses, shares and otherwise processes your Personal Data in accordance with applicable data privacy laws, in particular the DPA 2018 and the General Data Protection Regulation (GDPR). The information published here applies to the collection of data in relation to car parks and sites we operate and manage using manned patrols and issue a manual ticket only. You can find our full Privacy Notice here⁚ www.vehiclecontrol.co.uk/policies/privacy-notice-manual.
Introduction
This Privacy Notice explains how Vehicle Control Services Limited (the Company) collects, uses, shares and otherwise processes your Personal Data in accordance with applicable data privacy laws, in particular the DPA 2018 and the General Data Protection Regulation (GDPR). The information published here applies to the collection of data in relation to car parks and sites we operate and manage using manned patrols and issue a manual ticket only. We are committed to protecting your privacy and ensuring that your personal data is processed fairly and lawfully. This notice explains what information we collect about you, why we collect it, how we use it, and your rights in relation to your personal data.
What Information We Collect
We collect information about you when you use our services, including when you park your vehicle in a car park that we manage. This information may include⁚
- Registered Vehicle Keepers details (Name, Postal Address)
- Hirer details (Name, telephone number, email address and Serviceable Address)
- Vehicle registration number
- Date and time of parking
- Details of any parking charges incurred
- Details of any appeals made
- Details of any payments made
- Details of any correspondence with us
We may also collect information about you from other sources, such as public databases or third-party service providers. This information may include⁚
- Your name
- Your address
- Your telephone number
- Your email address
We may also collect information about your use of our website, such as the pages you visit and the links you click on.
How We Use Your Information
We use the information we collect about you for a number of purposes, including⁚
- To provide you with our services, such as managing car parks and issuing parking charges.
- To process your payments for parking charges.
- To respond to your enquiries and requests.
- To improve our services and develop new services.
- To prevent fraud and other illegal activities.
- To comply with our legal obligations, such as responding to requests from law enforcement agencies.
- To enforce our terms and conditions.
We may also use your information for marketing purposes, such as sending you information about our services or special offers. We will only do this if you have consented to receive marketing communications from us or if we are legally entitled to do so.
We may share your information with third-party service providers who assist us in providing our services, such as payment processors and data storage providers.
Your Rights
You have a number of rights in relation to your personal data, including the right to⁚
- Access your personal data. You can request a copy of the personal data we hold about you.
- Correct your personal data. If you believe that the personal data we hold about you is inaccurate, you can request that we correct it.
- Erase your personal data. You can request that we erase your personal data in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected.
- Restrict the processing of your personal data. You can request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
- Object to the processing of your personal data. You can object to the processing of your personal data in certain circumstances, such as where the processing is based on our legitimate interests.
- Data portability. You have the right to receive your personal data in a portable format and to transmit it to another data controller.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
Data Security
We are committed to protecting your personal data and have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration or destruction. These measures include⁚
- Secure storage⁚ We store your personal data on secure servers with restricted access.
- Encryption⁚ We use encryption to protect your personal data when it is transmitted over the internet.
- Access controls⁚ We restrict access to your personal data to authorized personnel.
- Regular security reviews⁚ We regularly review our security measures to ensure they are effective.
- Incident response plan⁚ We have a plan in place to deal with any security incidents that may occur.
However, no website or internet transmission is completely secure. We cannot guarantee the security of any information you transmit to us, and you do so at your own risk. It is important to note that we are not responsible for the security of any personal data that you disclose to third-party websites or services that are linked to or from our website.
Changes to this Privacy Notice
We may modify this Privacy Notice by posting a new version at this website effective on the date of publication. We encourage you to periodically review this Privacy Notice for any changes. Your continued use of our services following the posting of changes to this Privacy Notice will constitute your acceptance of those changes. We will also notify you of any material changes to this Privacy Notice by email or in-app notification, where appropriate.
We may also provide you with additional information about how we use your personal data in other notices or communications. For example, we may provide you with a separate privacy notice when you sign up for a specific service or feature. You should read all such notices carefully.
If you have any questions about this Privacy Notice, please contact us using the information provided in the “Contact Us” section below.
Contact Us
If you have any questions about this Privacy Notice, please contact us by email at email protected. You may also contact us by telephone at 0114 261 7373. Our postal address is⁚ Vehicle Control Services Limited, 7 Europa View, Sheffield Business Park, Sheffield, S9 1XH.
If you wish to make a complaint about how we have handled your personal data, you can contact our Data Protection Officer at the address above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator. The ICO’s website is https://ico.org.uk/.
We are committed to resolving any complaints about your personal data in a timely and efficient manner. We will keep you updated on the progress of your complaint and will provide you with a response within a reasonable timeframe.
Additional Information
This Privacy Notice is a summary of how we use your information. For more detailed information, please refer to our full Privacy Notice, which is available on our website⁚ www.vehiclecontrol.co.uk/policies/privacy-notice-manual. This Privacy Notice may be updated from time to time, so please check back regularly for any changes. We may also provide you with additional information about how we use your personal data in specific situations, for example, when you sign up for a new service or when you contact us with a query.
If you have any questions about this Privacy Notice, please contact us using the details provided in the “Contact Us” section above.
Specific Privacy Notices
In addition to this general Privacy Notice, we have specific Privacy Notices for certain areas of our business. These notices provide more detailed information about how we collect, store and use your data in relation to those specific areas. You can find these specific Privacy Notices by visiting the relevant page on our website⁚ www.vehiclecontrol.co.uk/policies/privacy-notice-manual. For example, we have specific Privacy Notices for our car park management services, our disabled and parent & child space protection services, and our car park control services.
These specific Privacy Notices provide information about the types of data we collect in each area, the purposes for which we use that data, and the legal basis for our processing. They also explain your rights in relation to your data and how to exercise those rights. If you have any questions about any of our specific Privacy Notices, please contact us using the details provided in the “Contact Us” section above.
Data Protection Act 2018
The Data Protection Act 2018 (DPA 2018) is the UK’s primary data protection law. It sets out the rules for how organizations can collect, use, store and share personal data. The DPA 2018 is based on the General Data Protection Regulation (GDPR), a European law that came into effect in 2018. The GDPR sets out a number of key principles that organizations must comply with when processing personal data, including the principles of lawfulness, fairness and transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, and accountability.
We comply with the requirements of the DPA 2018 and the GDPR to uphold your rights to Privacy. We have ensured that within this Privacy Notice we have provided clear reasons for why and how we use your Personal Data and under what circumstances we may retain and share your data. If you have any questions about our compliance with the DPA 2018 or the GDPR, please contact us using the details provided in the “Contact Us” section above.
The Importance of Privacy Notices
Privacy notices are an essential part of data protection. They provide individuals with information about how their personal data is being collected, used, stored and shared. This information is crucial for individuals to make informed decisions about how their data is used. Privacy notices also help organizations to comply with data protection laws, such as the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
By providing clear and concise information about their data practices, organizations can build trust with individuals and demonstrate their commitment to data protection. Privacy notices are also important for ensuring transparency and accountability. Individuals have the right to know how their data is being used, and organizations have a responsibility to be open and honest about their data practices. Privacy notices are a key tool for achieving these goals.
Where to Find Privacy Notices
Privacy notices are typically found in a variety of locations, both online and offline. The most common place to find a privacy notice is on a company’s website. Often, organizations will have a dedicated “Privacy Policy” or “Privacy Notice” page that outlines their data practices. You may also find a link to the privacy notice in the footer of a website, on every page, making it accessible to all users.
In addition to websites, privacy notices may also be included in other materials, such as⁚
- Owner’s manuals for vehicles
- Registration forms
- User agreements for apps and online services
- Physical signage at locations where data is collected, such as parking garages or retail stores
Related Information
For those seeking further information on privacy and data protection, there are several valuable resources available. The Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights, offers comprehensive guidance and advice on data protection. The ICO website provides a wealth of information on data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
You can also find helpful information on privacy and data protection from other organizations, such as the UK government’s website and the European Union’s website. These websites provide information on data protection laws, best practices, and resources for individuals and organizations.
In addition to these general resources, there are also specific resources available for those interested in learning more about privacy notices and data protection in the context of vehicle control services. The website of the Vehicle Control Services Limited provides detailed information on their data protection policies and practices, including their Privacy Notice.
In today’s digital landscape, safeguarding personal information is paramount. Vehicle Control Services Limited recognizes the importance of transparency and accountability in its data handling practices. This Privacy Notice aims to provide clarity on how the Company collects, uses, and safeguards your personal data.
We encourage you to review this Privacy Notice carefully and to contact us if you have any questions or concerns. Your understanding and cooperation are essential in ensuring the responsible management of your personal information. By adhering to data protection principles and upholding your rights, Vehicle Control Services Limited strives to build trust and maintain a secure environment for all.
We are committed to ongoing improvement and will update this Privacy Notice as necessary to reflect changes in our practices or legal requirements. We encourage you to visit this page regularly for the latest information on our data protection practices.